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Trouble with your username and password?
Check the basics -
1. Make sure you have the right information for the right product! Your username will begin "AV-" or "EAV-" and it will only be valid for the product you purchased.
2. If you are copying and pasting the username and password in, make sure you're not accidentally grabbing any extra spaces.
3. If you are typing the information in, remember that the username is UPPERCASE and the password is lower case.
4. When in doubt, clear it out. If the system isn't accepting your username and password, clear out both fields, and try typing or pasting it in one more time. Sometimes it's easy to mistake an 'n' for an 'm'!